🔄 Refund, Return and Cancellation Policy

Effective Date: November 11, 2025

This policy outlines the conditions under which **VidhiVidhan.com** (an online product of Evexta Innovations Private Limited) grants cancellations and processes refunds for its services and products.

1. General Principles

All refund and cancellation requests must be submitted via email to [Insert Support Email Address Here] or through the user account dashboard. All refunds will be processed back to the original source of payment within [X] business days.

2. Cancellation Policy for Online Pooja Services

Due to the logistical requirements, including the time and cost involved in procuring **Samagri** (ritual materials) and securing the time of **Purohits** (priests), specific cancellation windows apply.

2.1. Standard User Cancellation

A user may cancel a confirmed Pooja booking for a **full refund** only if the request is received at least **24 hours prior** to the scheduled Pooja commencement time.
Cancellations requested **less than 24 hours** before the scheduled time will result in a **partial refund** (amounting to [e.g., 50%] of the total fee) or **no refund**, as costs for materials and priest arrangements may have already been incurred. The exact deduction will be assessed on a case-by-case basis.

2.2. Cancellation/Rescheduling due to Unforeseen Circumstances (Force Majeure)

In certain challenging situations that prevent the timely and proper execution of the Pooja, we will contact the user with options. These situations include, but are not limited to:

**Local Disturbances:** Civil unrest, curfews, or local administrative restrictions.
**Health Crises:** Pandemics, localized outbreaks, or quarantine measures that restrict the gathering of Purohits or access to the Pooja location.
**Natural Conditions:** Severe weather, natural disasters, or other natural events that make performance temporarily impossible.

Under these conditions, we will offer the user the following options, pending **user confirmation**:

**Short-Term Issue:** Reschedule the Pooja to a mutually convenient later date at no extra charge.
**Long-Term/Unforeseen Issue:** If the issue is prolonged or prevents performance indefinitely, we will offer a **full refund** of the booking amount.

3. Cancellation and Returns for E-commerce Products

3.1. Product Cancellation

Orders for physical products (Samagri, books, devotional items) can be cancelled for a **full refund** only if the cancellation request is received **before the product has been shipped** (i.e., before tracking information has been generated and shared).